Shipping Policy

Last updated: May 2026

Thank you for shopping with MossWatt! Here's everything you need to know about our shipping.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

Shipping Time

Standard Shipping: 7–14 business days (US)

Please note that shipping times are estimates and may vary due to carrier delays or customs processing.

Shipping Rates

FREE shipping on all orders over $50.

For orders under $50, a flat shipping rate will be calculated at checkout.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with your tracking number. You can also track your order on our Track Order page.

Shipping Carriers

We ship via standard international carriers including USPS, ePacket, and similar services depending on your location.

Address Accuracy

Please ensure your shipping address is correct before placing your order. MossWatt is not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Stolen Packages

If your tracking shows "delivered" but you haven't received your package, please:

Check with neighbors and around your property
2. Contact your local post office
3. Reach out to us at support@mosswatt.store

We will work with you to resolve the issue as quickly as possible.

Questions?